Privacy Policy

We may collect information you directly provide to us when you:

• Register for an account on our platform
• Subscribe to our products or services
• Contact us for support or inquiries
• Participate in surveys, promotions, or events

1.1 Personal Information

This may include your name, email address, phone number, company name, billing address, and payment information.

1.2 Automatically Collected Information

When you access the FonadaLabs platform, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages visited.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie settings through your browser preferences; however, disabling cookies may limit your ability to use certain platform features.

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our AI platform services
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communication: To send you service notifications, reminders, administrative messages, and other information that may be of interest to you
• Personalisation: To personalise your experience and deliver content tailored to your interests
• Improvement: To analyse usage patterns, improve our website and services, and develop new features
• Security: To protect against fraud, unauthorised access, and ensure the security of our platform
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Third-Party Service Providers: We may share your information with trusted vendors who perform services on our behalf, such as cloud hosting, payment processing, analytics, and marketing platforms
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., court order or government authority)
• Protection of Rights: To protect the rights, property, or safety of FonadaLabs, our users, or the public

There are no commercial arrangements with any third party to share personal information. Any information shared is done solely to operate and improve the FonadaLabs services.

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data processed on the FonadaLabs platform is hosted within India, ensuring complete data sovereignty. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Restriction: Request restriction of processing your personal information
• Portability: Request a portable copy of your data in a structured, machine-readable format
• Objection: Object to the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us at info@fonada.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Your information is processed and stored on servers located within India. FonadaLabs is committed to ensuring complete data sovereignty — your data does not leave Indian borders without your explicit consent. If cross-border transfers are required (e.g., for third-party service integrations), we ensure appropriate safeguards are in place in accordance with applicable data protection laws and country-specific regulations.

FonadaLabs does not knowingly collect or solicit personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@fonada.com and we will promptly delete such information from our records.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time or at any time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

You may opt out of certain data uses at any time:

• Marketing Emails: Click the "unsubscribe" link in any marketing email we send you, or update your communication preferences in your account settings
• Cookies: Adjust your browser settings to refuse cookies or alert you when cookies are being sent. Note that some platform features may not function properly without cookies enabled
• Account Deletion: You may request deletion of your account and associated data by contacting us at info@fonada.com

If you have any questions, concerns, or inquiries regarding this Privacy Policy or our data practices, please contact us at info@fonada.com.