Question 1

How do credits work?

Accepted Answer

Credits power API and studio usage. Text-to-Speech has two models: Fonada V1 (system voices) at 10 characters = 1 credit, and Klone V2 Pro (Voice Arena cloned/community voices) at 0.5 credits per character. Speech-to-Text: 1 second = 0.5 credits. Noise cancellation: 1 second = 0.3 credits. Video Dubbing: 5,000 credits per minute of source video. AI Podcast Studio uses Fonada V1 rates for system voices and Klone V2 Pro rates for cloned speakers.

Question 2

How is Text to Speech priced — Klone V2 Pro vs Fonada V1?

Accepted Answer

Text to Speech is billed per model. Fonada V1 uses pre-built system voices at 10 characters = 1 credit (0.1 credits per character). Klone V2 Pro uses Voice Arena cloned and community voices at 0.5 credits per character (1 credit per 2 characters); some premium Voice Arena voices apply a credit multiplier on top of that base rate — for example, a 2x voice on 100 characters costs 100 credits (50 base × 2).

Question 3

Do credits expire?

Accepted Answer

Free tier includes 8,000 credits when you sign up. One-time purchases (Creator, Pro, Business, Scale) add credits that never expire—they stack on your balance. Contact us for Enterprise plans.

Question 4

Can I buy more credits?

Accepted Answer

Yes. Log in and purchase Creator, Pro, Business, or Scale on this page—checkout is secure via PayU and credits are added right away. You can top up again anytime. For Enterprise volume or custom billing, contact sales.

Question 5

What payment methods are accepted?

Accepted Answer

We accept credit/debit cards and international payment methods.

Question 6

What is your refund policy?

Accepted Answer

All sales are final. Once a payment is successfully processed and credits are added to your account, no refunds will be issued. Please ensure you select the correct plan before completing your purchase.

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