WhatsApp Chat Service
Enterprise WhatsApp Business API solution enabling businesses to engage customers through automated messaging, customer support, and rich media communications at scale.
Overview
Fonadalabs WhatsApp Chat Service provides enterprise-grade access to WhatsApp Business API, enabling businesses to communicate with customers through the world's most popular messaging app. Our platform handles the complexity of WhatsApp integration while providing powerful automation, analytics, and customer engagement tools.
- Official WhatsApp Business API access and management
- Automated customer support with intelligent chatbots
- Rich media messaging including images, videos, and documents
- Template message broadcasting for notifications
- Real-time analytics and conversation insights
- Seamless integration with CRM and business systems
2B+
Monthly Users
Global WhatsApp user base
90%
Open Rate
WhatsApp message open rates
70%
Response Rate
Customer response rates
180+
Countries
Global WhatsApp availability
Business Features
Comprehensive business communication features designed for enterprise needs.
Business Profile
- • Verified business badge
- • Business information display
- • Custom business hours
- • Profile photo and description
Security & Compliance
- • End-to-end encryption
- • GDPR compliant
- • Data residency options
- • Audit trails and logging
Team Collaboration
- • Multi-agent support
- • Role-based permissions
- • Internal notes and tags
- • Conversation assignment
24/7 Automation
- • Intelligent chatbots
- • Auto-responders
- • Smart routing rules
- • Escalation workflows
Rich Messaging
- • Images, videos, documents
- • Location sharing
- • Contact cards
- • Interactive buttons
Broadcasting
- • Template message campaigns
- • Customer segmentation
- • Scheduled messaging
- • Delivery tracking
Message Templates
Pre-approved message templates for business communications and notifications.
Template Categories
Template Features
- • Dynamic variable placeholders
- • Multi-language support
- • Rich media attachments
- • Interactive quick reply buttons
- • Call-to-action buttons
- • WhatsApp approval management
Sample Template Message
API Integration
Powerful APIs to integrate WhatsApp messaging into your applications and workflows.
Send WhatsApp Message
curl -X POST "https://api.fonada.ai/v1/whatsapp/messages" \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"to": "91XXXXXXXXXX",
"type": "template",
"template": {
"name": "order_confirmation",
"language": {
"code": "en"
},
"components": [
{
"type": "body",
"parameters": [
{"type": "text", "text": "John Doe"},
{"type": "text", "text": "ORD-12345"}
]
}
]
}
}'Messaging APIs
- • Send text messages
- • Send media messages
- • Send template messages
- • Interactive messages
- • Location sharing
Webhook Events
- • Message received
- • Message delivered
- • Message read
- • Message status updates
- • User interactions
Management APIs
- • Template management
- • Business profile updates
- • Phone number management
- • Analytics and reports
- • User management
Automation & Bots
Intelligent automation to handle customer inquiries and provide 24/7 support.
AI-Powered Chatbots
Advanced NLP-powered chatbots that understand customer intent and provide relevant responses.
- • Natural language understanding
- • Context-aware conversations
- • Multi-language support
- • Learning from interactions
- • Seamless human handoff
Workflow Automation
Create sophisticated automation workflows for customer service and business processes.
- • Visual workflow builder
- • Conditional logic and routing
- • Integration with external systems
- • Scheduled message campaigns
- • Performance tracking
Quick Responses
Pre-defined responses and smart suggestions to speed up customer service.
- • Canned responses library
- • Smart response suggestions
- • Personalized greetings
- • FAQ automation
- • Response templates
Business Hours
Intelligent handling of messages during and outside business hours.
- • Custom business hours setup
- • Out-of-hours auto-responses
- • Holiday and break management
- • Time-zone aware scheduling
- • Queue management
FAQ
We handle the entire WhatsApp Business API approval process for you. This includes Facebook Business Manager setup, WhatsApp Business Account creation, phone number verification, and compliance review. The process typically takes 3-7 business days.